Shipping & Return Policy

Shipping & Returns Policy

Last updated: 01/03/2026

Shipping Policy

We aim to process and deliver all orders efficiently and transparently. Please review the details below before placing your order.

Shipping Destinations

We currently ship to the following locations:

United States, Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Italy, Israel, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Singapore, Portugal, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, and the United Kingdom.

Order Processing Time

All orders are processed within 1–2 business days, excluding weekends and holidays. Processing times may vary during peak seasons or due to unforeseen circumstances.

Shipping Timeframes

Delivery times depend on the fulfillment location of your order:

  • Orders shipped from the United States:
    Estimated delivery time of 5–7 business days

  • Orders shipped from China:
    Estimated delivery time of 9–14 business days

Shipping times are estimates and not guaranteed. Delays may occur due to customs processing, carrier delays, weather conditions, or other factors outside of our control.

Shipping Rates

Shipping costs are calculated at checkout based on your location and order details.

Order Tracking

Once your order has shipped, tracking information will be provided. Customers may track their orders using the Shop app.

Returns & Exchanges Policy

Customer satisfaction is important to us. Please review our return and exchange guidelines below.

30-Day Return Policy

Returns and exchanges may be requested within 30 days of product delivery.

Return Eligibility

  • Items may be returned regardless of use

  • Original packaging and tags are not required

  • All items are eligible for return

  • No items are considered final sale or non-refundable

Return Shipping

We cover the cost of return shipping for approved returns and exchanges.

Refunds

All approved returns are issued as store credit only.
Store credit has no expiration date and may be applied to future purchases. Store credit is non-transferable and has no cash value.

Exchanges

  • Exchanges are accepted for items of equal or lesser value

  • If the exchanged item is of lower value, the remaining balance will be issued as store credit

  • Exchanges for higher-priced items are not available

How to Start a Return or Exchange

To request a return or exchange, please contact us through our Contact Page. Our support team will provide further instructions and assist you through the process.

Legal Disclaimer

By placing an order on our website, you acknowledge and agree to the terms outlined in this Shipping & Returns Policy.

We reserve the right to update or modify this policy at any time without prior notice. Changes take effect immediately upon being posted on this page.

We are not responsible for delays, lost shipments, or delivery failures caused by third-party shipping carriers, customs authorities, or events beyond our reasonable control.

Store credit issued in connection with returns is non-redeemable for cash and may not be transferred.

Contact Information

If you have questions regarding shipping, returns, or exchanges, please reach out through our Contact Page. We are happy to assist you.